HÔPITAL ET CENTRE D'HÉBERGEMENT EN SANTÉ MENTALE DE LA MAURICIE-ET-DU-CENTRE-DU-QUÉBEC

Best Times to Visit

Quieter times: As a specialized psychiatric facility operating 24/7, services are available at any time. If you are in crisis or need an intake assessment, calling the AAOR line before arriving may help streamline your visit.

Busier times: No specific historical wait data is available for this facility. Like most healthcare institutions, administrative intake processes may be slower on weekends or evenings — calling ahead to the AAOR line at 819-539-8371, ext. 8464 before visiting is always recommended.

About HÔPITAL ET CENTRE D'HÉBERGEMENT EN SANTÉ MENTALE DE LA MAURICIE-ET-DU-CENTRE-DU-QUÉBEC

Hôpital et Centre d'Hébergement en Santé Mentale de la Mauricie-et-du-Centre-du-Québec, located at 1705 Avenue Georges in Shawinigan, is a specialized psychiatric hospital and long-term care facility serving adults in the Mauricie and Centre-du-Québec region. It provides inpatient psychiatric hospitalization, social adaptation services, psychosocial assessment and intake (AAOR), and long-term mental health housing — operating 24 hours a day, 7 days a week, 365 days a year. This is not a general emergency department; individuals experiencing a general medical emergency should go to Hôpital du Centre-de-la-Mauricie in Shawinigan.

Services & Specialties

Inpatient psychiatric hospitalization, Long-term mental health housing (hébergement), Intake, assessment, orientation and referral (AAOR), Psychosocial services, Social adaptation services, Early psychosis intervention — Programme Oxy-Jeunes (PEP clinic), Home care services, Specialized mental health and addiction library, Services available in French and English.

Amenities

• Wheelchair accessible building
• Elevators on site
• Specialized mental health and addiction library (819-536-7575 ext. 4343)
• Paid on-site parking
• Stairways accessible throughout building

Other Care Options

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Tips Before You Go

• No referral is required to access psychiatric intake services — you can contact the AAOR line directly at 819-539-8371, ext. 8464 to begin the process.
• If you or someone you know is experiencing a general medical emergency (not psychiatric), go directly to Hôpital du Centre-de-la-Mauricie at 50, 119e Rue, Shawinigan instead.
• Services are offered in both French and English — inform staff of your language preference upon arrival or when calling.
• If you are a caregiver or family member seeking help for a loved one, the AAOR intake line accepts calls without a prior doctor's referral.
• Check with the facility at 819-536-7500 regarding visitor policies, cafeteria access, and any current amenity availability before your visit.

What to Bring

• Provincial health insurance card (carte d'assurance maladie / RAMQ card)
• Government-issued photo ID
• List of current medications with dosages
• Name and contact information for your family doctor or psychiatrist
• Emergency contact names and phone numbers
• Any relevant prior psychiatric or medical records if available
• Personal comfort items for extended stays (change of clothes, toiletries)
• Provincial drug insurance information or private insurance card if applicable

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.