Quieter times: As a specialized psychiatric facility operating 24/7, services are available at any time. If you are in crisis or need an intake assessment, calling the AAOR line before arriving may help streamline your visit.
Busier times: No specific historical wait data is available for this facility. Like most healthcare institutions, administrative intake processes may be slower on weekends or evenings — calling ahead to the AAOR line at 819-539-8371, ext. 8464 before visiting is always recommended.
About HÔPITAL ET CENTRE D'HÉBERGEMENT EN SANTÉ MENTALE DE LA MAURICIE-ET-DU-CENTRE-DU-QUÉBEC
Hôpital et Centre d'Hébergement en Santé Mentale de la Mauricie-et-du-Centre-du-Québec, located at 1705 Avenue Georges in Shawinigan, is a specialized psychiatric hospital and long-term care facility serving adults in the Mauricie and Centre-du-Québec region. It provides inpatient psychiatric hospitalization, social adaptation services, psychosocial assessment and intake (AAOR), and long-term mental health housing — operating 24 hours a day, 7 days a week, 365 days a year. This is not a general emergency department; individuals experiencing a general medical emergency should go to Hôpital du Centre-de-la-Mauricie in Shawinigan.
Services & Specialties
Inpatient psychiatric hospitalization, Long-term mental health housing (hébergement), Intake, assessment, orientation and referral (AAOR), Psychosocial services, Social adaptation services, Early psychosis intervention — Programme Oxy-Jeunes (PEP clinic), Home care services, Specialized mental health and addiction library, Services available in French and English.
Amenities
Wheelchair accessible building
Elevators on site
Specialized mental health and addiction library (819-536-7575 ext. 4343)
No referral is required to access psychiatric intake services — you can contact the AAOR line directly at 819-539-8371, ext. 8464 to begin the process.
If you or someone you know is experiencing a general medical emergency (not psychiatric), go directly to Hôpital du Centre-de-la-Mauricie at 50, 119e Rue, Shawinigan instead.
Services are offered in both French and English — inform staff of your language preference upon arrival or when calling.
If you are a caregiver or family member seeking help for a loved one, the AAOR intake line accepts calls without a prior doctor's referral.
Check with the facility at 819-536-7500 regarding visitor policies, cafeteria access, and any current amenity availability before your visit.
What to Bring
Provincial health insurance card (carte d'assurance maladie / RAMQ card)
Government-issued photo ID
List of current medications with dosages
Name and contact information for your family doctor or psychiatrist
Emergency contact names and phone numbers
Any relevant prior psychiatric or medical records if available
Personal comfort items for extended stays (change of clothes, toiletries)
Provincial drug insurance information or private insurance card if applicable
Parking
Paid on-site parking is available at the facility. For current parking rates, consult the CIUSSS MCQ tarif des stationnements schedule or contact the facility directly at 819-536-7500.
Getting There
The facility is accessible by Shawinigan city bus (autobus de ville) via Avenue Georges. Contact the local transit authority or check current schedules for route numbers serving this address.
Frequently Asked Questions
Do I need a referral to access services at this psychiatric hospital in Shawinigan?
No referral is required to access services. You or a family member can contact the AAOR (intake, assessment, orientation and referral) line directly at 819-539-8371, ext. 8464 to begin the process without a doctor's referral.
Is this facility a general emergency department?
No. This is a specialized psychiatric hospital and long-term care facility. It does not function as a general emergency department. If you are experiencing a general medical emergency, please go to Hôpital du Centre-de-la-Mauricie, located at 50, 119e Rue, Shawinigan.
What mental health services are available at this Shawinigan facility?
The facility offers inpatient psychiatric hospitalization, long-term mental health housing, psychosocial intake and assessment (AAOR), social adaptation services, home care, and the Oxy-Jeunes early psychosis intervention clinic. Services run 24 hours a day, 7 days a week.
Are services available in English at this facility?
Yes. Services are offered in both French and English. Inform staff of your language preference when you call or arrive.
What is the Oxy-Jeunes programme offered at this hospital?
Oxy-Jeunes is an early psychosis intervention (PEP) clinic operating under CIUSSS Mauricie-Centre-du-Québec, hosted at this facility. It provides specialized early intervention services for individuals experiencing a first episode of psychosis.
Is there parking available at 1705 Avenue Georges in Shawinigan?
Yes, paid on-site parking is available. For current parking rates, consult the CIUSSS MCQ parking rate schedule or call the facility at 819-536-7500.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Quebec health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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